The deposit costs will be deducted from the invoice amount and will not be refunded if refund applications are submitted with invoices (which include deposits) without a deposit return receipt. In such cases, it must be assumed that the deposit amount was collected by returning the deposit bottles.
Exceptional cases
The ÖH can cover the costs of pledged items that have been broken or lost if:
- the refund application is accompanied by the original receipt of the purchase as well as the receipt of the deposit refund,
- the difference is listed as breakage/shrinkage on the application,
- it is noted in the justification that all existing empties have been returned and the missing amount has thus come about through breakage or shrinkage and is confirmed with one's own signature.